LUFT :: Ticket Shop

1. Introduction

This Refund and Returns Policy applies to all tickets purchased through our website, in compliance with the Consumer Protection Law of the European Union and Slovenian regulations. By purchasing tickets, you agree to the terms outlined below.

2. Ticket Purchases and Refunds

In accordance with EU regulations, the purchase of tickets is generally considered a service, and as such, it is not eligible for a refund once the payment has been processed. However, we offer refunds under the following conditions:

Changes to Event Terms: If there are significant changes to the event details (such as a change in venue or date), you may be eligible for a refund.

Event Cancellation: If the event is cancelled, you will be entitled to a full refund of the ticket price.

Event Postponement: If the event is postponed to a later date, you may request a refund within [8 days] of the new event date announcement. After this period, no refunds will be issued.

3. Refund Process

Refunds will be processed via the original payment method used during the purchase. Please allow up to [8] business days for the refund to be reflected in your account.

4. No Right of Withdrawal

Under Slovenian law and EU regulation (Directive 2011/83/EU), there is no general right of withdrawal for tickets as they are considered a service provided on a specific date. Therefore, you are not entitled to a refund for tickets once the purchase has been completed unless the event is cancelled, postponed, or there is a significant change to the event as specified in section 2.

5. Contact Us

If you have any questions or need to request a refund, please contact our support team at [ROOFTOP d.o.o.].

6. Legal Rights

This policy does not affect your statutory rights as a consumer under Slovenian or EU law.